Last updated: September 21, 2026
These Terms of Service (these “Terms”) govern your access to and use of the HireID platform, websites (including hireid.ai, app.hireid.ai, employer.hireid.ai and verify.hireid.ai), applications, APIs and related services provided by HireID (“HireID”, “we”, “us” or “our”). By creating an account, accepting these Terms, or accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to that organization.
HireID serves two groups of users: job seekers and professionals (“Candidates”) who build, verify and share a professional identity they control, and organizations (“Employers”) who use HireID to verify candidates and protect the integrity of their interviews. Section 3 applies only to Candidates and Section 4 applies only to Employers. All other sections apply to everyone.
You must be at least 16 years old to use the Services. If you are under the age of majority where you live, you may use the Services only with the permission of a parent or legal guardian. Employer accounts may only be created by or on behalf of an organization. You may not use the Services if we have previously terminated your account, or if you are prohibited from receiving them under applicable law, including sanctions laws.
To use most features you must register an account, either directly or through a supported third-party sign-in (such as LinkedIn or an SSO provider). You must provide true, accurate, current and complete information and keep it up to date. Each Candidate may maintain only one HireID Profile, and you may not create an account using another person’s identity.
You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us immediately at support@hireid.ai if you suspect unauthorized access. Employers are responsible for the actions of their Authorized Users and for promptly removing access for anyone who should no longer have it. Your account is personal to you (or, for Employers, to your organization) and may not be sold or transferred.
Subject to your compliance with these Terms, HireID grants you a limited, non-exclusive, non-transferable, revocable license during the term of these Terms to:
You must submit only truthful, accurate and complete information, and only genuine documents that belong to you. You must not submit forged, altered, borrowed or stolen documents, impersonate anyone, or misrepresent your identity, education, employment history or credentials. If we reasonably determine that information you provided is false or misleading, we may decline the verification, revoke any related Verified Credential and suspend or terminate your account.
When you request a verification, you authorize HireID and its service providers to process the information and documents you submit and to contact the relevant sources to confirm it. These sources may include current and former employers, universities, training and certification bodies, publishers and repositories, and the referees you nominate. You choose which items are verified and which sources we may contact, and you approve each verification before it is processed. We will not contact your current employer without your explicit permission. If you nominate a referee, you confirm that you have their permission to share their contact details with us and for us to contact them.
Identity verification requires you to upload a valid government-issued identity document and take a live selfie so that we can check that the document is authentic, confirm that you are a real person who is present, and match your face to the document. This involves processing biometric data, which we do only with your consent and as described in the Biometric Data Notice in our Privacy Policy.
Verification relies on the documents you provide and on responses from third-party sources that we do not control. Some sources may be unavailable, slow or unwilling to respond, and some checks may be inconclusive. A Verified Credential confirms only the specific information that was verified, as of the date it was verified. It is not an endorsement of you or a guarantee of your suitability for any role. We may re-check, update or revoke a Verified Credential if we learn it was based on inaccurate or fraudulent information or if the source withdraws its confirmation. If you believe a result is wrong, contact us at support@hireid.ai and we will review it.
Your HireID Profile is private by default. Nothing is visible to an Employer unless you choose to share it. You can generate secure sharing links for your full profile or specific items, and approve or decline requests from Employers to view your information. Anyone holding a sharing link can view the information it covers until you disable that link or delete the item. If we offer features that let Employers discover candidates, your profile will be included only if you opt in. Once an Employer has viewed or downloaded information you shared, we cannot recall any copies they have kept, and their use of that information is governed by their own policies and applicable law.
Some Verified Credentials are recorded on a blockchain so that their authenticity can be checked independently. We record a cryptographic fingerprint (hash) and the verification status, not your documents or personal details. Blockchain entries cannot be edited or erased, so such a record may persist after you delete your account. Once your underlying data has been deleted, however, that record can no longer be linked to you or used to display your information. Downloading or printing a Verified Credential does not change its verification status, but any alteration of a downloaded credential will cause it to fail verification.
If an Employer interviews you on the HireID platform or with the Interview Agent, the Employer has chosen to use Interview Intelligence and is responsible for telling you about it. Your interview may be recorded and analyzed for Integrity Signals as described in our Privacy Policy. HireID does not make hiring decisions; the Employer does. You must not use another person, undisclosed AI assistance, deepfake or voice-altering tools, or any other method to deceive the interviewer or get around integrity checks.
The Career Tools use AI Services to help you draft, improve and tailor resumes and cover letters and to evaluate them against job descriptions. AI-generated content may be inaccurate or incomplete. You are responsible for reviewing and editing it before use and for making sure your resume accurately reflects your own qualifications. ATS Checker scores are estimates only and do not guarantee how any employer or applicant tracking system will evaluate your resume.
You may use the Services only to evaluate candidates for genuine employment, contract or engagement opportunities with your organization (or, if you are a staffing or recruiting agency, with your clients), and only in compliance with all applicable laws. You must not use the Services, Candidate information or Trust Reports for any other purpose, including marketing, tenant screening, credit, insurance or resale.
You are responsible for providing every notice and obtaining every consent required by law before using Interview Intelligence or the Verification Services with a Candidate. This includes:
We may show our own notices to candidates and ask them to acknowledge them before an interview begins. These notices do not replace your obligations.
If you use a Trust Report or verification result, or expect to use it, as a factor in an employment decision, you must comply with the Fair Credit Reporting Act (“FCRA”) and similar state, local and international laws where they apply. By requesting a verification for employment purposes, you certify that you:
Interview Intelligence surfaces potential risks. It does not make hiring decisions and does not automatically reject candidates. Integrity Signals and Trust Scores are probabilistic indicators, not findings of fact. They can be wrong in either direction and may be affected by factors such as connection quality, lighting, camera position, disability, assistive technology, accent or differences in communication style. You agree to:
Some features, such as behavioral analysis, may be restricted or prohibited in certain jurisdictions. For example, the EU AI Act prohibits emotion recognition in the workplace. You must not enable or use any feature where its use is prohibited, and we may disable features for specific jurisdictions.
You must treat Candidate information, Interview Data and Trust Reports as confidential. You must limit access to people involved in the relevant hiring decision, protect the information with appropriate security measures, and keep it only as long as necessary or as required by law. You must not scrape, compile or resell Candidate information, try to re-identify de-identified data, or share Candidate information with third parties except as permitted by law. If a Candidate withdraws access to information they shared, you must stop using it going forward, except where the law requires you to keep it.
You may give access to Authorized Users within the limits of your plan. You must make sure that each Authorized User uses their own credentials and complies with these Terms, and you are responsible for any breach by an Authorized User.
You agree not to, and not to allow anyone else to:
HireID and its licensors retain all rights, title and interest in the Services, Documentation, software, models, detection methods, templates, report formats, trademarks and related technology. Verified Credential badges and certificates may be displayed only in connection with the credential they represent. All rights not expressly granted in these Terms are reserved.
Candidates own their Candidate Content and the resumes and cover letters they create using the Career Tools. Employers own their Employer Content. These rights are subject to the licenses you grant HireID in these Terms.
You grant HireID a non-exclusive, worldwide, royalty-free license to host, store, process, transmit and display Your Content only to:
This license ends when Your Content is deleted, except for aggregated and de-identified data and for retention described in our Privacy Policy.
If you give us feedback, suggestions or ideas about the Services, we may use them without restriction or compensation to you.
We offer free and paid plans, as described on our pricing page. For Employers these currently include a Free plan with a limited monthly number of interviews, a Pro plan billed monthly or annually, and custom Enterprise plans. Some Candidate features, such as premium Career Tools, may also require payment. The features and limits of your plan are those shown at the time of purchase or in your order form. If you have signed an order form or master agreement with HireID, its payment terms apply where they conflict with this section.
Payments are handled by third-party payment processors. You agree to their terms, authorize us and our processors to charge your chosen payment method for all fees due, and authorize us to share payment information with them as needed to complete transactions. We do not store full payment card numbers.
Paid subscriptions renew automatically for the same billing period at our then-current price unless you cancel before the renewal date. You can cancel at any time in your account’s plan and billing settings. Cancellation takes effect at the end of your current billing period, and you keep access until then. We will give you at least 30 days’ notice of any price increase, which will take effect at your next renewal.
Interviews beyond your plan’s monthly allowance are charged at the additional-interview rate shown for your plan. Unless your plan says otherwise, unused allowances do not carry over to the next billing period.
We may change or discontinue free plans at any time. If we offer a free trial of a paid plan, it will convert to a paid subscription at the end of the trial unless you cancel before it ends. We will tell you when you sign up when the trial ends and what you will be charged.
Fees are non-refundable except as expressly stated in these Terms or your order form, or where refunds are required by applicable law. We do not provide prorated refunds for partial billing periods.
Fees do not include taxes, duties or similar charges, which are your responsibility (other than taxes on our income). If a payment fails or is overdue, we may suspend paid features after giving you notice.
The Services may integrate with or rely on third-party services, including Connected Applications, AI Services (for example, the Career Tools are built on models provided by OpenAI), identity verification providers and hosting providers. When you connect a Connected Application, you authorize us to exchange data with it as needed to provide the integration. Your use of any third-party service is subject to its own terms and privacy policies. We are not responsible for third-party services, and we may change or discontinue an integration if the third party changes or ends its service.
Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms.
When we process Candidate personal data on an Employer’s behalf (for example, Interview Data, Trust Reports and candidate data imported from the Employer’s applicant tracking system), we act as the Employer’s processor or service provider. The Employer is the controller and is responsible for having a lawful basis for the processing and for giving candidates the required notices. Our Data Processing Addendum, available on request, applies to that processing and forms part of these Terms for Employers.
HireID is responsible, as controller, for the data in a Candidate’s HireID Profile and for the Verification Services a Candidate requests. When a Candidate shares information with an Employer, the Employer is independently responsible for how it uses the information it receives.
We do not use Your Content to train AI models except (a) in de-identified and aggregated form, to improve the accuracy, security and fairness of our verification and fraud-detection features, or (b) where you have explicitly agreed. We never use identity documents, selfies or other biometric data to train AI models. We do not allow the providers of the AI Services we use to train their own models on your data.
We retain data as described in our Privacy Policy. Enterprise Employers may set custom retention periods for Interview Data. We use appropriate technical and organizational measures to protect Your Content, but no system is completely secure.
For Employers on paid plans, we warrant that the Services will perform materially in accordance with the Documentation when used in accordance with these Terms. If they do not, we will use reasonable efforts to correct the problem. If we cannot, either party may terminate the affected subscription and we will refund any prepaid fees for the remaining period. This is your exclusive remedy for breach of this warranty.
HireID does not guarantee that the Services will detect all fraud, misrepresentation or misconduct, that Integrity Signals will be free from error, that information confirmed by third-party sources is accurate, or that any Candidate will get a job or any Employer will make a successful hire. Accuracy figures published on our websites reflect testing under specific conditions and do not guarantee performance in any individual case. Employers remain solely responsible for their hiring decisions.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF HARMFUL COMPONENTS.
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (I) THE AMOUNTS YOU PAID US IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (II) US$100.
The limits in this Section 11 do not apply to your indemnification obligations, to an Employer’s breach of Sections 4.2, 4.3 or 4.6, to your breach of Section 5, or to any liability that cannot be limited under applicable law.
You will defend, indemnify and hold harmless HireID and its affiliates, officers, employees and agents against any third-party claim, and related losses and reasonable legal fees, arising from:
For Employers on paid plans, we will defend you against any third-party claim alleging that your authorized use of the Services infringes that party’s intellectual property rights, and pay any resulting damages finally awarded or agreed in settlement. This does not apply to claims arising from Your Content, Connected Applications, your modification of the Services, their combination with anything we did not provide, or use in breach of these Terms. If the Services become, or we believe they may become, the subject of such a claim, we may modify them, obtain a license for your continued use, or terminate the affected subscription and refund prepaid fees for the remaining period.
The party seeking indemnification must promptly notify the other party of the claim, give it sole control of the defense and settlement (though no settlement may impose obligations on the indemnified party without its consent), and provide reasonable cooperation.
These Terms apply from when you first accept them or use the Services until terminated as set out below.
Candidates may delete their account at any time from their account settings or by contacting us. Employers may cancel their subscription and close their account at any time. Cancellation of a paid plan takes effect as described in Section 7.3.
Either party may terminate these Terms for a material breach that remains uncured 30 days after written notice. We may suspend or terminate your access immediately if you submit falsified documents, engage in fraud or impersonation, threaten the security of the Services or other users, violate the law, or if we are required to do so by law.
When these Terms end, your right to use the Services ends. Your sharing links and public verification links will stop displaying your information, and we will delete or anonymize your data as described in our Privacy Policy. Employers on paid plans may export their Trust Reports and Interview Data for 30 days after termination, unless we terminated for their breach. Any provision that by its nature should survive termination will survive, including Sections 6, 7 (for fees owed), 10, 11, 12, 14 and 15.
These Terms are governed by the laws of the jurisdiction in which HireID is incorporated, without regard to its conflict of laws principles.
Before starting arbitration or any other proceeding, you and HireID agree to try to resolve the dispute informally. Send a written description of the dispute to support@hireid.ai. We will do the same using the email address on your account. If the dispute is not resolved within 60 days, either party may start arbitration.
Except as provided in Section 14.5, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by a recognized arbitration institution in that jurisdiction under its applicable rules, including any consumer arbitration rules where they apply. The arbitration will be conducted in English, on an individual basis, and either remotely or in the county where you live.
YOU AND HIREID AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING. YOU AND HIREID WAIVE ANY RIGHT TO A JURY TRIAL.
Either party may bring an individual claim in small claims court, or seek injunctive relief in court for misuse or infringement of its intellectual property rights. Any claim not subject to arbitration will be brought exclusively in the courts of the jurisdiction in which HireID is incorporated.
You may opt out of this arbitration agreement by emailing support@hireid.ai with the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms.
We may update these Terms from time to time. We will notify registered users of material changes by email or in the Services at least 30 days before they take effect. If you keep using the Services after the changes take effect, you accept the updated Terms.
You agree to receive notices and other communications from us electronically, and agree that electronic communications satisfy any legal requirement that they be in writing. You can opt out of promotional messages at any time.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization or sale of assets.
If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to reflect the original intent, and the rest of these Terms will remain in effect. Our failure to enforce a provision is not a waiver of our right to do so later.
Neither party is liable for delays or failures caused by circumstances beyond its reasonable control, except for payment obligations.
These Terms, together with our Privacy Policy, any Data Processing Addendum and any order form, are the entire agreement between you and HireID about the Services and replace all prior agreements on that subject. If there is a conflict, a signed order form or master agreement takes precedence over these Terms.
For questions about these Terms, legal notices or intellectual property infringement claims, contact:
HireID
Email: support@hireid.ai
By using the Services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.
